Last Updated 1st November 2007

These terms and conditions apply to the use of the Police Gift Shop (www.policegiftshop.co.uk).

This website is operated by Internova UK Ltd. on behalf of Kent Police Authority. If you buy goods from this website you are buying them from Internova UK Ltd. Internova UK Ltd is responsible for maintaining content and for fulfilling online orders.

Please read through these terms and conditions and if you do not agree with them do not use this website. If you do access the website, and / or place an order, by doing so you agree to be bound by the terms and conditions as set out below.

How to Order:

All orders must be placed online through the website using the shopping basket facility provided. Please do not e-mail your card details to us directly. We cannot take responsibility for the security of your card details if given this way.

Pricing Policy:

All products on this website are priced in pounds sterling, US Dollars and Euros. For sales delivered to UK addresses prices include VAT at 17.5%. Postage is extra and dependant on the destination country of the order. The details of these costs can be found in the Postage section of this website.

Unfortunately we do not accept orders from the following countries: Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Georgia, Latvia, Romania, Slovakia, Slovenia, Ukraine, Morocco, Turkey, Yugoslavia and Indonesia

Method of Payment:

You can pay either by VISA or Master Card.

Card fraud is illegal and perpetrators will be prosecuted.

Delivery:

Goods are delivered by first class Royal Mail, and are normally dispatched within 3 working days following receipt of your order. The maximum period for delivery is 30 days unless specifically agreed with you separately or if you "pre-order" goods for delivery when they arrive into stock.

If your order hasn't arrived within a reasonable time please contact Customer Services by e-mailing PoliceGiftShop@internova.co.uk, or by telephoning Customer Services on 0870 012 9199 quoting your order reference number

Out of Stock:

It is our aim to maintain stock of all items shown on the website. If any item you have chosen is unavailable you will be contacted via e-mail and given the choice to select an alternative product, or to wait until the items are available for dispatch.

If you have ordered a number of products and one or more of these is out of stock, your delivery note will indicate a part order and goods marked ‘To Follow’ will be forwarded automatically as soon as they are available.

Return of Goods:

Goods can be returned for a full refund (including delivery charge) within 30 days after receiving the goods if they are faulty or if the wrong item has been dispatched. In this event please contact Customer Services by e-mailing PoliceGiftShop@internova.co.uk before returning items to:

Items must be unused / unworn and must be accompanied by the original delivery note. It is your responsibility to ensure that goods intended for a refund reach us safely and in their original condition. We recommend that you send goods by recorded delivery.

Refunds (including our delivery charge) will be made to the card which you originally used for the purchase. For faulty or incorrect items we will refund any reasonable costs that you have incurred returning the goods to us. This will be paid by cheque which will be sent to you by post.

Nothing in these conditions affects your statutory rights as a consumer.

Cancellations:

We aim to meet the requirements of the Distance Selling Regulations. The majority of our products are printed to order (customised). We do not allow orders for customised goods to be cancelled once we have produced the goods to your specification. However, at our discretion, there are some circumstances where we may offer to refund the cost of a customised product. Please contact us at PoliceGiftShop@internova.co.uk, in the first instance, should you wish to cancel an order for a customised item.

For non-customised goods, you have the right to cancel your order within 7 days of receiving your goods. If you wish to cancel your order please contact Customer Services by emailing PoliceGiftShop@internova.co.uk as soon as possible, but at the latest within 7 days of receiving your goods. If you have already received the goods you must return them following the instructions detailed above.

Refunds (excluding delivery charge) will be made to the card which you originally used for the purchase. Refunds are not given for the cost of return postage for un-wanted goods.

Nothing in these conditions affects your statutory rights as a consumer.

Complaints:

We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be sent to Customer Services by emailing PoliceGiftShop@internova.co.uk. Alternatively, you may telephone Customer Services on 0870 012 9199, between 9am and 5pm, Monday to Friday.

We aim to acknowledge any complaint made through the website by email within 5 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.

Data Protection and Privacy:

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. Any questions regarding our privacy policy should be directed to Customer Services by emailing PoliceGiftShop@internova.co.uk.

Internova UK Ltd and Kent Police Authority are sole owners of the information collected on this website. We use this information for website maintenance, order fulfillment and customer services purposes only. Internova UK Ltd will not give your personal information to any secondary organisations or use it for any purposes other than those stated in these terms and conditions.

To place an order we request contact information for order fulfillment and customer services purposes (such as name, email address, delivery address and telephone number). The information that we collect may be used to contact you in case of difficulty in processing an order or to investigate customer services issues. Internova UK Ltd takes precautions to protect users' information. The servers on which we collect and store personal information are kept in a secure environment.

Financial information (such as credit card number and expiry date) is collected and held securely by HSBC (www.hsbc.com) on our behalf. This information is used for billing purposes and to fulfill customers' orders. No financial information is stored on our servers or those of our Partners.

You may be asked whether you would like to opt in to receive further information from Internova UK Ltd in the form of an email newsletter. This requires contact information such as name and email address to be retained by us for this purpose. Users who no longer wish to receive further information may unsubscribe to opt-out of receiving these communications by contacting Customer Services by emailing PoliceGiftShop@internova.co.uk.

This Website contains links to other websites with their own privacy policies, Internova UK Ltd are not responsible for the privacy policies of these websites.

You will be notified of any changes to our privacy policy both on the website and by e-mail. You will always have a choice as to whether or not you wish us to use your information for additional purposes. Information will be used in accordance with the privacy policy under which it was collected.

Exclusion of Internova UK Ltd liability:

The information shown on this website is only for information purposes. The material on this website does not constitute advice and you should not rely on any material on this website to make any decision or take any action.

Internova UK Ltd does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this website.

Internova UK Ltd makes no warranty that this website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Internova UK Ltd excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties to this website. This website also contains links to and contains information from other websites which are not under the control of and are not maintained by Internova UK Ltd or its Partners.

Internova UK Ltd is not responsible for the content of websites that are referenced or linked to from this website.

Copyright:

Unless otherwise specified, the copyright in the contents of all the pages in this website are owned or licensed to Internova UK Ltd, or are used with permission from the owner.

The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Internova UK Ltd, except when this occurs incidentally while using the site for private and non-commercial use.

Jurisdiction:

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website and its use and these terms and conditions.